A 2-minute phone call can save you months of heartache
May 14, 2013
The caregiver-family relationship can be a tenuous one. You, the parent, are entrusting the care and well-being of your most precious child to another person. You, the caregiver, are opening up your home, and yourself, to care for these children. It is both a business relationship, as well as a personal one. It is easy to see how a blurring of the lines can easily happen, and how a breakdown in communication can quickly deteriorate the relationship.
All to often I get emails or phone calls from both parents AND providers, frustrated with the other party!! After much discussion, it usually boils down to one key issue. A breakdown in communication; often before a relationship has even begun!!
As always, no matter what happens, there are always two sides to each relationship. By ensuring that clear and open expectations, and communication channels are set RIGHT at the beginning, it will be easier in the long run to deal with issues as they may arise.
One of the biggest complaints I hear over, and over, and over again is that one party is not responding to the inquiries of the other. Parents are calling, emailing or messaging dayhomes, and hear nothing back. While it may be true that your dayhome does not have space, a quick 2 minute email or phone call goes a long way to show a degree of professionalism and courtesy that everyone appreciates. Otherwise, parents are left wondering, “If they can’t even return a simple phone call, what would happen if there was a bigger issue?”
However, parents are not innocent in this starting of the relationship either. Often, a request for childcare will be put out there, dayhomes respond, and then there is radio silence from the other end. Now dayhomes are left wondering if they will be getting a phone call, should they hold a spot, etc. And, as a parent, if you have put off answering providers responses, you may find yourself all of a sudden scrambling for childcare, without many options.
A simple response takes less than a minute. Call people back, respond to emails (and check your spam regularly!), and check Facebook comments and p.m.’s. It will save you a lot of headache and heartache in the long run.